Learning outcomes: 1. Understand the knowledge, skills and behaviours required to be an effective HR or L&D practitioner. 2. Know how to deliver timely and effective HR services to meet users’ needs. 3. Be able to reflect on own practice and development needs and maintain a plan for personal development.

All activities below should be undertaken: 
Activity A – 600 Words (Note: The CIPD HR Profession Map can be accessed at: www.cipd.co.uk/cipd-hr-profession/hr-profession– map/explore-map.aspx ) 
Write a report in which you:  briefly summarise the HR Professional Map (i.e. the 2 core professional areas, the remaining professional areas, the bands and the behaviours)  comment on the activities and knowledge specified within any 1 professional area, at either band 1 or band 2, identifying those you consider most essential to your own (or other identified) HR role.

Activity B – 900 Words With reference to your own (or other identified) HR role, outline how an HR practitioner should ensure the services they provide are timely and effective. You should include:  understanding customer needs (include examples of 3 different customers and 1 need for each, and explain how you would prioritise conflicting needs)  effective communication (include examples of 3 different communication methods and the advantages and disadvantages of each)  effective service delivery (include: delivering service on time, delivering service on budget, dealing with difficult customers, handling and resolving complaints) 

Activity C – No Word Limit (Note: CIPD Associate Membership Criteria can be downloaded at www.cipd.co.uk/Membership/transformingmembership/New-membership-criteria/about-associate– member.htm) 
At the beginning of the course you are required to undertake a self-assessment of capabilities as an HR or L&D practitioner against the CIPD Associate Membership requirements. Produce a report that shows: 
 Explain what you understand by continuing professional development  Undertake a self-assessment against the CIPD Associate Membership criteria, identifying any areas you need to develop in order to meet them.  Evaluate at least two development options for meeting needs  Using a template, such as http://www.cipd.co.uk/binaries/CPD-record-plan-student– example.pdf devise a plan to meet your development needs, including those identified above, and the achievement of your CIPD qualification. The plan should be for a minimum of 6 months. 
At the end of the course you will be required to: 1.  Reflect on performance against the plan, 2.  Identify learning points for the future and, 3.  Revise the plan by reviewing what you have learnt from each unit against the plan and adjusting development needs accordingly. 
Please note: You will need to submit a draft of Activity C to be marked at the beginning of the course. The deadline for this is the same as the one set for Activity A and Activity B. Furthermore, at the end of the  
Version 3 20 November 2015
 
course you will receive a second deadline in order to submit your final version of Activity C. Please discuss this with your tutor if you have any questions. 
Please Note the Following Instruction 
Tutors can insist that students base and use illustrations from the organisation that they are currently employed in for the completion of ANY or ALL assignments.  Students can be referred, if they do not follow this instruction.  
Students whom have recently changed roles or are not employed should discuss the options available with their tutor prior to commencing work on their assignments.