Case Study 5, Solving Team Challenges At Doc Systems Billing Inc, in Organization Development
- What problems exist in this organization?
- How are team roles impacting this organization?
- What is the presenting problem(s) ?
- What is the possible root cause(s)?
A business correspondence to Jim, Senior Director Customer Service at Doc Systems that :
1. Summarize the situation as you see it.
2. Make a recommendation the client about what could be done next based on the data included.
a. Recommended intervention(s)
b. Intervention strategy and purpose
Your work product is a business letter.
Language Used 4
Professional Writing Rubric (2)Professional Writing Rubric (2)CriteriaRatingsPtsThis criterion is linked to a Learning OutcomeContent1pt • Purpose of letter is unclear • Main idea is not supported by explanations or facts • Letter rambles; hard to follow or understand • Tone is inappropriate for intended audience 4pt • Letter clearly states the purpose as assigned • Appropriate explanations or facts used to support the main idea • Easy to follow • Tone is appropriate for intended audience5.0 pts
This criterion is linked to a Learning OutcomeOrganization1pt • Several noticeable errors in use of correct business letter format (heading, greeting, introduction, body, closure, signature, enclosure, and copy) 4pts Accurately uses correct business letter format (heading, greeting, introduction, body, closure, signature, enclosure, and copy)5.0 pts
This criterion is linked to a Learning OutcomeLanguage used1pt • Incorrect use throughout the letter of punctuation or grammar • Frequent spelling errors distract from letter 4pt • Accurate use of punctuation and grammar • No spelling errors4.0 pts