Scenario 1: You bought an electronic device (an iphone, an android phone, a lab etc.) from Jarir Store in Al-Khobar in the Eastern Province. You want to use your new device that evening that you purchased the item and discover that the device has some faults and cannot work as you had hoped. You are disappointed and frustrated that your new device does not perform up to your expected standards. Write a ‘complaint’ letter to Jarir’s customer service department and complain about item and tell them what the problem(s) are with their product.

Learning Outcome:

To design the complaint and Customer service letters that are clear, effective, and appropriate to the task and the audience.

Tools and Resources:

• Technical Communication by Lannon Chapter14, 15, 18
• Course Documents (including power point presentations)
• Blackboard
• Microsoft Office

Requirements:

Part 1

Scenario 1:
You bought an electronic device (an iphone, an android phone, a lab etc.) from Jarir Store in Al-Khobar in the Eastern Province. You want to use your new device that evening that you purchased the item and discover that the device has some faults and cannot work as you had hoped.  You are disappointed and frustrated that your new device does not perform up to your expected standards.   Write a ‘complaint’ letter to Jarir’s customer service department and complain about item and tell them what the problem(s) are with their product.

Part 2

Write a response to one of the complaint letters above. You represent the Customer Service Department of Jarir Store as well as for the other two companies in scenarios 2 and 3. In this letter, explain how you addressed this issue of complaint by writing a letter that explains what you did and how you are responding to the customer’s claim.  Write a response to the complainant and address her concerns and decide what the company will do to help resolve the problem because you do not want unhappy customers.

This assignment should be done in pairs (2 students) so that one student becomes a customer (this student will write the complaint letter) and the other becomes the company’s Customer Service representative and will write the second letter to address the concerns of the customer after you receive the complaint letter from the other student (Complainant).